Refund Policy

At SoftStreamPro, we strive to provide our customers with top-quality software solutions that meet their expectations. However, we understand that circumstances may arise that require a refund. Below, you’ll find our refund policy guidelines.

Eligibility for Refunds

We offer a full refund within 30 days of the purchase date if you are not satisfied with our service. To be eligible for a refund, you must meet the following criteria:

  • Request for a refund must be submitted within 30 days of your first payment.
  • Your account must be in good standing, and no violations of our terms of service should have occurred.

How to Request a Refund

If you believe you meet the criteria for a refund, please follow these steps:
1. Send an email to our support team at [email protected] with the subject line “Refund Request.”
2. Include your account details, purchase date, and reason for the refund in the email.
3. Our team will review your request and respond within 3-5 business days.

Refund Processing

Once your refund request is approved, we will process the refund to your original payment method. Please note that it may take 5 to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

Certain items are non-refundable, including:

  • Subscription fees for services rendered after the 30-day period.
  • Any add-ons or upgrades purchased outside the initial transaction.

Contact Us

If you have any questions regarding our refund policy, please don’t hesitate to reach out. We’re here to help!